Apologies to those of you who have received large numbers of emails from Ecademy containing an "EAP Report".

This report went live at the weekend and should have sent one report each week. A glitch in the code meant that the servers resent a copy every half hour or so. This has now been stopped.

Unfortunately this coincided with a problem with the mail server which meant there was a large backlog of email waiting to go out which included these multiple copies. Consequently we didn't catch the problem quickly enough. Sorting out the mail server and clearing the backlog then released the waiting copies.

The mail server is now delivering mail correctly. There may still be some mail from the backlog going out where remote mail servers were temporarily unavailable.

We're working on finding out why multiple copies of the report were sent to avoid this happening again in the future.

Apologies again for the inconvenience. [from: JB Ecademy]

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[ 07-Nov-06 10:55am ]